Terms of Service

1. Acceptance of Terms

Welcome to ZeonEdge ("Company," "we," "our," or "us"). By accessing or using our website, services, and cloud infrastructure solutions, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.

2. Description of Services

ZeonEdge provides the following cloud infrastructure and DevOps services:

• Multi-Cloud Solutions: Cloud architecture, migration, and optimization across AWS, GCP, Azure, Hetzner, and Oracle Cloud
• Cloud Security & Compliance: Enterprise-grade security including firewalls, intrusion detection, encryption, and regulatory compliance
• CI/CD & DevSecOps: Automated deployment pipelines and secure development practices
• Kubernetes & Docker: Container orchestration and management services
• Cost Optimization: Cloud infrastructure analysis and cost reduction strategies
• Web & App Development: Custom web applications and mobile app development
• 24/7 Monitoring: Continuous infrastructure monitoring and incident response
• Database Management: Setup, optimization, and maintenance of database systems

3. User Accounts and Registration

3.1 Account Creation

To access certain features, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your account credentials secure and confidential
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized access or security breach

3.2 Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to create an account.

3.3 Account Termination

We reserve the right to suspend or terminate your account at our sole discretion if you violate these Terms or engage in prohibited activities.

4. User Responsibilities and Prohibited Conduct

You agree NOT to:

• Violate any applicable local, state, national, or international law
• Use our services for any illegal or unauthorized purpose
• Transmit malicious code, viruses, or any harmful software
• Attempt to gain unauthorized access to our systems, servers, or networks
• Interfere with or disrupt the integrity or performance of our services
• Use automated tools (bots, scrapers) without our explicit permission
• Engage in spamming, phishing, or fraudulent activities
• Infringe upon intellectual property rights of others
• Upload or distribute content that is defamatory, obscene, or offensive
• Impersonate any person or entity or misrepresent your affiliation
• Resell or redistribute our services without authorization

5. Service Level Agreement (SLA)

5.1 Uptime Guarantee

We strive to maintain 99.9% uptime for our managed services. However, uptime guarantees may vary depending on your service plan and are subject to the terms of your specific agreement.

5.2 Scheduled Maintenance

We reserve the right to perform scheduled maintenance with advance notice. During maintenance windows, services may be temporarily unavailable.

5.3 Unscheduled Downtime

We are not liable for service interruptions caused by factors beyond our control, including but not limited to:

• Third-party cloud provider outages (AWS, GCP, Azure)
• Internet service provider failures
• Natural disasters or acts of God
• Cyber attacks or security incidents
• Client-side configuration errors

6. Payment Terms and Billing

6.1 Fees and Charges

You agree to pay all fees associated with your selected service plan. Pricing is subject to change with 30 days' notice.

6.2 Payment Methods

We accept major credit cards, debit cards, and other payment methods as specified on our website.

6.3 Subscription Billing

For subscription-based services:

• Billing occurs on a recurring basis (monthly, quarterly, annually)
• Automatic renewal unless canceled before the renewal date
• No refunds for partial billing periods

6.4 Late Payments

Late payments may result in service suspension or termination. We may charge late fees as permitted by law.

6.5 Refund Policy

Refunds are handled on a case-by-case basis. Please refer to our refund policy or contact our support team for specific situations.

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content, materials, trademarks, logos, and intellectual property on our website and in our services are owned by ZeonEdge or our licensors. You may not use, reproduce, or distribute our intellectual property without explicit written permission.

7.2 Your Content

You retain ownership of any content, data, or materials you upload or submit to our services. By using our services, you grant us a limited, non-exclusive license to use, store, and process your content solely for the purpose of providing our services.

7.3 Feedback and Suggestions

Any feedback, suggestions, or ideas you provide to us become our property and may be used without compensation or attribution.

8. Data Protection and Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy. By using our services, you consent to our data practices as described in the Privacy Policy.

9. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information exchanged during the course of our business relationship. Confidential information includes:

• Technical specifications and architecture designs
• Business strategies and pricing information
• Customer data and user information
• Trade secrets and proprietary processes

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• ZeonEdge SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM
• WE ARE NOT LIABLE FOR DATA LOSS, BUSINESS INTERRUPTION, OR LOST PROFITS
• WE DO NOT GUARANTEE THAT OUR SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR SECURE

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

11. Indemnification

You agree to indemnify, defend, and hold harmless ZeonEdge, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from:

• Your violation of these Terms
• Your use or misuse of our services
• Your infringement of any third-party rights
• Your violation of applicable laws or regulations

12. Third-Party Services

Our services may integrate with third-party platforms (AWS, GCP, Azure, GitHub, etc.). We are not responsible for the availability, performance, or policies of third-party services. Your use of third-party services is subject to their respective terms and conditions.

13. Termination

13.1 Termination by You

You may terminate your account at any time by contacting our support team or through your account settings.

13.2 Termination by Us

We reserve the right to suspend or terminate your account immediately if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• Your account poses a security risk
• You fail to pay fees when due

13.3 Effect of Termination

Upon termination:

• Your access to services will be immediately revoked
• You remain responsible for any outstanding fees
• We may delete your data after a reasonable period
• Provisions that should survive termination will remain in effect

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

14.2 Arbitration

Any disputes arising from these Terms shall be resolved through binding arbitration, except where prohibited by law.

14.3 Class Action Waiver

You agree to resolve disputes on an individual basis and waive your right to participate in class action lawsuits.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated through:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications

Your continued use of our services after changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms, along with our Privacy Policy and any supplemental agreements, constitute the entire agreement between you and ZeonEdge.